Excellent on all points as far as vip treatment and customer service. The games are sometimes glitching especially when u get on a roll but it’s part of it. Even in Vegas pit bosses will come and try to throw u off with different dice or cards or just a cool down so it’s not just them. Isobel,Heather,Sabrina and Dylan are beyond helpful and no matter the time they are there to help with 5000 dollar cashouts to missing spins or 20 cents you were suppose to receive